Question : If our customers ask, can we provide different calibration spacer such as 2.0mm and 3.0mm?
Answer : Although we cannot offer X and T Joint Base Screw, 2.0mm and 3.0mm Spacer Calibrations are available on a demand basis.
Question : Why are the EZ Click2cm prices FOB Oakland, NJ?
Answer : Tile leveling systems are very bulky and low value so that the freight cost is a much larger portion of the dealer cost depending on the locations of the suppliers and customers. This is a common method to offer with products that are heavy or larger volume with low value items.
Question : Tile leveling systems are very bulky and low value so that the freight cost is a much larger portion of the dealer cost depending on the locations of the suppliers and customers. This is a common method to offer with products that are heavy or larger volume with low value items.
Answer : Yes. Alpha® offers a program for 20’ and 40’ container load prices. However, this program is not designed for ordinary customers as the salesperson must contact the NJ office to gain authorization to offer container prices.
Question : Is the EZ Click Cap the universal for both sizes?
Answer : Yes it is. The only difference would be number of pieces used for the tile due to the difference in weight. With this said, the user would need more caps and joint spindle bases for the application.
Question : My customer only wishes to purchase EZ Click Screw Cap. Can we offer Screw Cap alone?
Answer : Yes. We prefer our customer to take EZ Click System all together; however they may have had a large stock of Base Screws from another vendor that need to be used up first before consider taking the Alpha® Base Screw.